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Warranty & Care

We believe providing our customers with the highest quality products in the market. Our warranty and specialised care instructions on chairs give you added assurance on your purchase. 

We offer our customers a 12-month warranty on all our products. General wear and tear is not covered by the warranty. 

Please carefully read through all warranty and care conditions relating to the product/s you have purchase or are thinking about purchasing.

The purchaser is responsible for reading and understanding the warranty and care conditions relating to your product, and filling out the warranty and care submission form prior to the commencement of using the product.

Hanging Out goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Caring for your chair

Depending on the product you purchase (please see item description for full details), our chairs is made of the following products.

  • PE (Poly Ethylene) wicker (most external coverings and seating webbing)
  • Powder coated or anodised aluminium (frame and some legs and accessories)
  • 100% polyester or 70% polyester 30% cotton blended cushion fabrics (Cushions)
  • Timber (swing chairs)
  • Cotton blend fabric

Avoid direct sunlight to avoid excessive fading and general damage, keep covered when not in use. Avoid extreme weather conditions, such as strong winds, hail, storms. Do not expose to temperatures outside of 0-35 degrees.

Dust the surface regularly to avoid build-up of pollutants, which may cause the surface to rust. Do not use harsh abrasives to clean any metal surfaces. Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.

Warranty Against Defects

1. Our warranties against defects and remedies under these warranties are in addition to other rights and remedies of the purchaser under the Australian Consumer Law. Should your product be defective, you may choose to make a claim under the Australian Consumer Law or the Hanging Out Warranty Against Defects.

Warranty Period

2. Unless otherwise specified in writing by Hanging Out (e.g. in a Sales Order or listing), Hanging Out Limited warrants that:

2.1. Outdoor: The timber, wicker and frame used in each piece of Hanging Out is guaranteed against failure due to a manufacturing defect for a period of 12 months from date of purchase, unless specified different in product category below.

2.2. Indoor and Outdoor: All components of your product other than 2.1 above are guaranteed against failure due to a manufacturing defect for a period of 1 year from date of purchase.

3. To be entitled to claim under the Hanging Out warranty against defects, the defect in the part or product must appear within the relevant time period set out in items 2.1 and 2.2 above.

Exclusions (subject to the Australian Consumer Law)

4. To the maximum extent permitted by law, and subject to the Australian Consumer Law, Hanging Out is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:

4.1. Normal wear and tear (refer to the Caring for Your Furniture above). In this regard, please note that the following may occur as a result of natural and normal usage:

  1. Fabrics will be subject to fading, creasing and pilling;
  2. Foam and fillings will soften and form the shape of the user over time;
  3. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
  4. The fabric products are upholstered by hand and therefore, the size and weight of these products may have minor variations of up to 5% from the sample products or from any product specifications you have been quoted,

Please also refer to “Caring for Your Furniture” above;

4.2. Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;

4.3. Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions; or

4.4. The cost of transporting the Product to and/or from the specified place of repair or replacement.

5. The warranty against defects is not transferable. It is limited to the original purchaser specified in the original Sales Order. The warranty against defects only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.

How to claim a warranty against defects

6. To claim under these warranties against defect , the Purchaser:

6.1. Must cease using the product immediately after the defect appears; and

6.2. Must notify Hanging Out within 24 hours after the defect appears and within 12 months of the date of purchase;

6.3. Provide Hanging Out a copy of the original Sales Order or tax invoice.

6.4. Must provide digital photos of the area affected from close up and far away.

6.5. Must provide a brief description of the claim

6.6. Must provide address of where the furniture is and your full details and contact numbers.

7. To make a claim, email hello@hangingout.com.au.

8. Once a claim has been lodged with us, Hanging Out will assess your claim, and respond within 10 business days.

9. The purchase may bear the expense of making the claim, and the cost of all freight, house calls, labours and other items. These will be charged to the Purchaser at standard Hanging Out rates.

Remedies for warranty against defects

10. If a part or product is determined by Hanging Out to have a manufacturing defect, Hanging Out will, at the election of Hanging Out, choose whether to repair or replace that part or product.

11. Under the Hanging Out warranty against defects, the purchaser has the right to repair or replacement of the defective part or product only.

12. To the maximum extent permitted by law, unless expressly set out in these warranties against defect, and subject to any condition, warranty or right granted or implied under the Australian Consumer Law or any other law which cannot by law be excluded by agreement, Hanging Out has no liability to the purchaser under the warranty against defects (other than repair or replacement of the defective part or product), whether in contract, in tort (including negligence), under any statute or otherwise, for any loss or damage of any kind suffered by you or any other person in connection with the goods including, but not limited to, indirect and consequential loss.

13. Warranty will be void if furniture or item have been moved from original address.

Hanging Out Products & Australian Consumer Law 

Hanging Out goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The guarantees under the Australian Consumer Law are in addition to any warranty against defects you are given. Should your product be defective, you may choose to make a claim under Australian Consumer Law.

Summary of Australian Statutory consumer guarantees

1. The Australian Consumer Law applies the following consumer guarantees to all goods you purchase from Hanging Out:

1.1. The goods will be of acceptable quality;

1.2. The goods will be fit for a particular purpose;

1.3. The goods will match their description;

1.4. The goods will match the sample or demonstration model;

1.5. Any express warranties provided by Hanging Out are satisfied;

1.6. You have title to the goods;

1.7. You have undisturbed possession of the goods;

1.8. There are no undisclosed securities on the goods;

1.9. Spare parts and repair facilities will be available for a reasonable time after purchase (unless you were advised otherwise at time of purchase).

Consumer Guarantee Remedies

2. If you have a "minor problem" with a Hanging Out product, Hanging Out can, at its cost, choose to repair the product instead of replacing it or refunding you.

3. If you have a "major problem" with a Hanging Out product, you have the right to choose whether to reject the goods (and either choose a refund or a replacement) or to ask for compensation for the drop in value below the price you paid.

Major Failure

4. For goods, there is a “major failure” to comply with a consumer guarantee when:

4.1. You would not have purchased the product if you had known about the problem; or

4.2. The product is significantly different from the description, sample or demonstration model you were shown; or

4.3. The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time; or

4.4. The product is substantially unfit for the purpose you told the supplier about, and cannot easily be made fit within a reasonable time; or

4.5. The product is unsafe.

5. If there is a “major failure” of a Hanging Out product, you can choose to:

5.1. Return the goods to us and ask for a refund;

5.2. Return the goods to us and ask for a replacement; or

5.3. Keep the goods and ask us for compensation for the difference in value from either the supplier or the manufacturer.

Minor Failure

6. A "minor failure" is something that is not a "major failure". It can be fixed in a reasonable period of time.

7. If your Hanging Out product is subject to a "minor failure", Hanging Our can choose to:

7.1. Repair the Hanging Out product at no cost to you;

7.2. Replace the Hanging Out product, against at no cost to you; or

7.3. Refund you

8. If Hanging Out fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

8.1. Get it done elsewhere and pass on the cost to Hanging Out

8.2. Ask for a replacement

8.3. Ask for a refund

8.4. Recover compensation from Hanging Out for the drop in value below the price you paid.

Responsibility for returning a Hanging Out Product

9. You are responsible for returning the goods to Hanging Out at your expense in the circumstances which you have picked up the goods or agreed upon by you or a Hanging Out representative.

10. However, if the item is faulty and/or the cost to return, remove or transport the goods will be significant to you and you have paid any delivery/service expenses in full, then Hanging Out may arrange for the goods to be collected from you, within a reasonable time and at the expense of Hanging Out.

Exceptions to Guarantees

11. Consumer guarantees do not apply if you:

11.1. Received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it;

11.2. Misused a product in any way that caused the problem; or

11.3. Knew of, or were made aware of, the faults before you bought the product.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

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