Policies

Here at Hanging Out, we are transparent with our customers about our policies. You can find all our policies below and if you have any further questions, please message us at hello@hangingout.com.au

Returns & Exchanges

We offer a 7-day money back guarantee on all our products because we guarantee you'll love our products. Each of our chairs are made with the best quality material and extreme attention to detail. 

If for any reason you wish to return this setting within 7 days, simply get in touch with us and send it to us in its original packaging and we will stand by our promise to you! Please note credit card fees & shipping fees are non-refundable and you are responsible for the cost of returning the product. 

If it has been more than 7 days, we're still happy to take it back or exchange it for a different one, but a 20% repackaging and restocking fee will apply. 

Cancellation

All orders cancelled after 24 hours are subject to a 10% administration fee, whether or not your order has been shipped. If you order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will be issued to the original credit card that was used when placing your order. Shipping costs cannot be refunded. 

Damaged Goods

In the unlikely event that you receive a product that is damaged upon delivery, please contact Hanging Out within 24 hours of receipt of goods with a detailed description of the damage and multiple photos or a short video of the damage.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the User Manual.

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