Terms & Conditions

This website is owned and operated by Hanging Out Australia. All users/browsers of this website must agree to be bound by the terms and conditions set out below.

Do not use the Hanging Out website if you do not agree to the terms and conditions below.

The information on this website is for general information only and may contain technical inaccuracies or typographical errors. Hanging Out does not accept any responsibility for the information or accuracy provided on this website. Use of any information from this website is at your own risk. Hanging Out will not be liable to any party for any direct or indirect consequential damages arising from use of this website or any linked websites. Hanging Out provides no representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose, merchant ability of otherwise in relation to any information provided by Hanging Out on this website.

All products offered for sale on this website or appearing on this website are the property of Hanging Out and its suppliers.

Nothing contained on this website is intended to hold out any express or implied representation to you that any other person (including any manufacturer, designer, retailer or other organisation) has authorised or is in any way associated or affiliated with this website or the goods, products and services shown on this website or offered for sale by Hanging Out.

Specifications on this website are correct at the time of publishing but are subject to change without notice.

No part of this site may be reproduced in any manner without express written permission of Hanging Out.

TERMS & CONDITIONS OF SALE

This agreement is subject to the terms and conditions below, provided that the term or condition is not in breach of any applicable law or statute at the time and place of acceptance of this order by Hanging Out.

REFUND POLICY

If you receive a product that you believe is not what was expected, please contact Hanging Out via email info@hangingout.com.au within 24 hour of receipt of goods.

If we agree that the item was not advertised correctly or within the law, or there was a mistake with the advertisement we will replace the item or refund your money at our discretion.

Refunds will only be given when goods are returned to Hanging Out in original packaging and original saleable condition or a 20% cancellation fee can be deducted from your final price if not in brand new condition.

Customers with a expedited delivery request over and above our standard delivery time frames and or customers who require furniture delivery before a specific event forfeit our money back guarantee offer. In the above circumstances the product is deemed to be delivered in an acceptable and as expected condition /colour at time of delivery.

Promotions and Competitions Other Terms and Conditions not listed herein and applying to Hanging Out promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments) you must immediately discontinue using this website.

DELIVERY POLICY

Our standard delivery is made to ground floor only. Specific date or time delivery requests may be charged at taxi truck rates with a minimum 3 hour call-out fee. Hanging Out reserves the right to defer or re-book deliveries in hazardous weather conditions.

We provide a 2 person delivery service for all Items deemed difficult to deliver in metro Brisbane, Sydney and Melbourne only on request. Such items include fragile items, stone items, items over 30 kg, or items with a length over 160cm. For all other areas, we only provide a 1 person delivery.

Deliveries for such items to excluded areas will require assistance by at least one, or in some cases 2, physically able bodied persons to unload and deliver furniture into your home. If the delivery is deemed unsafe or hazardous for our staff or furniture product, Hanging Out reserves the right to cancel/defer delivery. Re-delivery may be charged at standard cost or taxi truck rates.

It is the responsibility of the buyer to inform Hanging Out of any potential hazardous delivery conditions prior to or at the time of delivery confirmation. Hazardous conditions may include but are not limited to: Internal driveway that is too narrow, not sealed, too steep or unstable to allow truck safe access and turnaround, steep or unstable incline that furniture must be carried over, narrow doorway or other access points or more than 12 steps required to access furniture delivery point. In some circumstances a delivery may be deemed safe for staff access though hazardous for potential damage to furniture items and/or home delivery address. In these circumstances Hanging Out staff may proceed with delivery, however we may request you to sign a liability release form before proceeding with the delivery.

Delivery times and dates are approximate only. Each part of the manufacturing process is carefully checked and any components not meeting our strict quality guidelines will not be dispatched, which may sometimes result in unavoidable delivery delays. Please contact our customer service for delivery information.

Hanging Out is unable to accept liability for late or cancelled deliveries other than in the terms set out in our Shipping policy.

Goods not collected or able to be delivered within 14 days will incur a weekly storage charge. Unless storage and delivery times are negotiated prior to sale.

SPECIFICATIONS

We reserve the right to change prices, dimensions, design and construction without prior notice. As all Hanging Out is handmade we allow up to 3% + or – variance in size on all products from the advertised measurements.

All customers are welcome to arrange a representative to inspect their items before being dispatched from our warehouse. However in the event the customer chooses not to inspect their items all liability for variances in colour, firmness, style and comfort interpretation is waived by the customer. All care is taken by Hanging Out to accurately describe products for sale though no liability is accepted for variation in interpretation. For example where Hanging Out advertises a cushion as white and on receipt of goods the customer believes the colour is cream, unless the customer has inspected the goods prior to dispatch all liability is waived by Hanging Out. Other examples may include where Hanging Out has advertised a product as 'dark brown' but on receipt of goods the customer believes the item is medium brown. Or Hanging Out has advertised a firmness setting as soft, but on receipt of goods the customer believes the firmness is medium and so forth.

Our representatives are available to answer any questions concerning Hanging Out products however, you must be solely responsible for your final selection including the suitability of a particular covering, colour and model.

Please choose carefully as we do not usually refund or exchange if you change your mind.

ESSENTIAL CARE & MAINTENANCE

Your furniture is designed to specifications exceeding ordinary levels however the life of the furniture will depend on proper care and maintenance. Please read and follow carefully, the appropriate care and maintenance instructions for your furniture available on our warranty and care page on our website. Print outs of this information is also available in our store.

Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture may result in costly repairs and could void your warranty. Soft cushion fillings and removable covers may require periodic replacement due to normal use. Contact our customer service for information and pricing.

VARIATIONS

Your new furniture may exhibit different characteristics to the sample of showroom furniture depending on the selected covering and the degree of use. Soft furniture will vary in appearance, characteristics such as creasing and the degree of softness.

Colour swatches and samples are to be used as an approximate guide only as leather, fabrics, PE Wicker and Timber vary in colour and texture.

Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather.

We reserve the right to pattern match fabrics according to our best judgement.

WARRANTY

Each piece of furniture manufactured by Hanging Out is protected by terms and conditions of the limited warranty. No other warranty is valid whether expressed or implied except for any implied conditions and warranties under mandatory laws applicable at the time and place of acceptance of this order by Hanging Out.

Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture could void your warranty. Warranty is valid for original purchaser and orginal address only as specified on the invoice and is not transferable.

CARRIERS

Full payment is required prior to the goods passing to a contract carrier. All furniture is transported at the purchaser's own risk.

It is the responsibility of the purchaser to arrange insurance and to organise any additional protective packaging. Hanging Out is not responsible for the goods once they have changed hands. Crating and additional protective packaging is not normally used if freight is by padded transport.

All freight and insurance charges, including charges for any additional packaging and crating are the responsibility of the purchaser.

CANCELLATIONS

Cancelation of standard orders after deposit or full payment and prior to dispatch from our warehouse are subject to a minimum cancellation charge amounting to 10% of the purchase price. Cancellation of special orders where manufacturing has commenced and/or purchases have been made on your behalf, are subject to a minimum cancellation charge amounting to 50% of the purchase price

The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.