Policies

Here at Hanging Out, we are transparent with our customers about our policies. You can find all our policies below and if you have any further questions, please message us at hello@hangingout.com.au

Returns & Exchanges

If you receive a product that you believe is not what was expected, please contact our team via email hello@hangingout.com.au within 24 hour of receipt of goods.

If we agree that the item was not advertised correctly or within the law, or there was a mistake with the advertisement we will replace the item or refund your money at our discretion.

Refunds will only be given when goods are returned to Hanging Out Store in original packaging or a 20% cancellation fee can be deducted from your final price if not in brand new condition.

Customers with a expedited delivery request over and above our standard delivery time frames and or customers who require furniture delivery before a specific event forfeit our money back guarantee offer. In the above circumstances the product is deemed to be delivered in an acceptable and as expected condition /colour at time of delivery.

Should the furniture be deemed used for commercial use a cancellation, return or refund policy does not apply.

A return or refund does not include customers who have opted for an assembly, assembly and rubbish removal or just rubbish removal of their furniture. 

Should you object to any of these Terms and Conditions (including any subsequent amendments) you must immediately discontinue using this website.

Cancellation

All orders cancelled after 24 hours are subject to a 10% administration fee, whether or not your order has been shipped. If you order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will be issued to the original credit card that was used when placing your order. Shipping costs cannot be refunded. 

Please choose carefully as we do not usually refund or exchange if you change your mind.

Damaged Goods

In the unlikely event that you receive a product that is damaged upon delivery, please contact Hanging Out within 24 hours of receipt of goods with a detailed description of the damage and multiple photos or a short video of the damage.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the User Manual.